Frequently Asked Questions

Yes. A common plan is one individual urn, a sharing urn for the household that wants a piece on the shelf, and keepsakes for everyone who wants a small remembrance. The funeral home will divide and transfer the ashes if you would rather not do it yourself. If you are unsure which mix fits your family, contact us. We do this with families every day.

Our keepsake urns start at $27.95 and full-size metal urns at $98. Every one is engraved at the lowest cost anywhere, with a free instant preview. Wood urns, handcrafted in the USA, range from $89.95 to $269.95. Shipping is always free, so the price you see is the price you pay.

Pet urns are sized by your pet's weight before cremation. Small holds every cat and dogs up to 40 lb, Large suits breeds up to 120 lb, and Extra Large fits the biggest dogs up to 200 lb. A Keepsake holds a small portion to keep close. When in doubt, size up so there's room for a collar.

We keep it simple with three sizes. Individual (about 10" tall) is a full-size urn that holds all of an adult's remains, the same size a funeral home provides, and it comfortably fits virtually everyone. Sharing (about 6" tall) holds a meaningful portion measured in cups, and Keepsake (about 3" tall) holds a small, tablespoon-sized remembrance to keep close. What matters is build, not weight (after cremation what remains is mainly bone), so for an exceptionally tall or large-framed loved one, our roomier wooden urns are the easy choice. See our urn size guide for details.

Our pet keepsakes start at $27.95, and full-size pet urns start at about $63, with the exact price depending on the size your companion needs. Each is engraved at the lowest cost anywhere, with a free instant preview. Wood pet urns, handcrafted in the USA, cost a little more. Shipping is always free, so the price you see is the price you pay.

Remains come from the crematory in a sealed plastic bag, usually inside a temporary container. Simply place the bag into the urn through its lid or bottom panel. No special tools are needed, and no remains are exposed. If you'd rather not do it yourself, nearly every funeral home will gladly transfer the ashes for you.

Ashes come back from the crematory in a sealed bag, usually inside a temporary container. Simply place the bag into the urn through its opening; no ashes are exposed and no special tools are needed. Our wood pet urns have the widest openings if you'd prefer to place the entire temporary container inside.

No. Under the FTC's Funeral Rule, a federal regulation, funeral homes must accept an urn you purchase elsewhere and may not charge a handling fee for doing so. Ours ship free directly to you or to the funeral home.

Yes. Under the FTC's Funeral Rule, a funeral home must accept an urn you purchase elsewhere and may not charge a handling fee for doing so. Buying online means more choice and far lower prices than the showroom. See our guide to buying an urn online.

Many families do. If you'd like to include a collar or tag alongside the ashes, choose one size up so there's plenty of room. Our extra-large wood pet urns have the most internal space for mementos.

Both. Our urns are finished for home display and sized for standard columbarium niches. Many families also bury urns. Most cemeteries ask for an urn vault or burial container, so check your cemetery's requirements first.

Yes, with preparation. TSA screens cremated remains, so carry ashes in a container that can be x-rayed. Wood urns generally pass screening easily, while metal urns may not be allowed through as carry-on. Many families transport ashes in a temporary container and transfer them at the destination. Check your airline's policy before you fly.

Both. Most families keep a pet's urn at home on a shelf or mantel; others bury it in the garden or a pet cemetery. Metal and wood urns both suit either. For burial, choose a spot that stays dry, or ask your pet cemetery about their requirements.

Yes. Memorializing pets is half of what we do. Our pet urns collection includes designs for dogs and cats in every size, each engravable with your pet's name, dates, a paw print and a short sentiment, with the same free preview and free shipping.

A small fraction of your pet's healthy weight; your crematory can tell you exactly what to expect. If you match the urn to your pet's weight before cremation, the ashes will fit with room to spare.

Yes. Choose a size that covers their combined weight, or select a pair of keepsakes so each companion has a remembrance of their own. If you are planning ahead for a second pet, size up when you order.

Yes. Every cat fits our Small size with room to spare, and our Cat Urns collection includes designs made with felines in mind. Add a little extra room if you'd like to tuck in a collar.

I would think so. My brother was about 215 pounds and it worked.

Answer from a customer

It's really a handsome dark gray. It looks great in living room next our family pictures, the engraving is amazing.

Definitely dark grey the inside is painted black.

Answer from a customer

Yes. Funeral home may offer to seal it, but if you keep it unsealed you might be able to put a couple small items in it later.

Yes

Answer from a customer

In person its a beautiful purple. The pictures dont do it justice.

Answer from a customer

The stripes on this urn are inset and painted black. More than stripes, they are grooves into the urn itself.

On my urn they were black. I think they are painted.

They are black.

One is offered in engraving process. Gold cords match well.

Answer from a customer

It has real texture, but it is smooth. It's like waves. It's amazing in person.

Textured.

Answer from a customer

Looking at it closely, they are definitely engraved but it doesn't look like it was done by a machine as there are tiny differences. The product says hand crafted and I believe it!

Answer from a customer

I ordered this urn in the morning and it shipped by that afternoon. I needed it for a service so I used the overnight service and had it late the next afternoon. Great service with the engraving.

I ordered on the weekend and it was shipped out on Monday.

Answer from a customer

It is a very attractive green in person. It is not a light or neon green. The finish is very nice. We put a poem about hunting the back of it that he had on his desk and it looks great.

Answer from a customer

I should think so. These urns are quite tiny and are only meant to store enough remains to share. Perhaps if you spread most of the ashes this would be enough to keep just a bit.

You need a big urn to go with this.

Answer from a customer

I should think so. These urns are quite tiny and are only meant to store enough remains to share. Perhaps if you spread most of the ashes this would be enough to keep just a bit.

Answer from a customer

Carefully lay the urn on it's top. Set into the base you will see four screws. Carefully remove each screw. The base of the urn can then be picked up and carefully set aside. Place the remains and optional mementos inside the urn. Carefully replace the base on the urn and then reinsert the screws. Tighten them until they are tight but there is no need to overtighten them.

Everything about it that is visible says yes. When I took the base off I noticed all the interior edges showed that it was solid wood. It is definitely heavy, it feels solid. The joinery is good too, along with the sanding and finish. Really a solid piece of woodworking.

When I took it to the funeral home they were very impressed. I asked them to what they thought of it and they asked me where I had found it. They noted the quality of the wood used and they must see all kinds. Yes as near as I can tell it is all solid oak.

Answer from a customer

It was just as it was pictured. Wrapped in some padding and extra cardboard, but all we needed to do was take it to the funeral home.

It was all put together. It was simple to use.

Answer from a customer

We strive to create each urn the same or next business day. Orders placed with paid shipping are prioritized for same day shipping, when possible.

Traci, thank you for the excellent question. The lid of this urn screws off. This reveals the wide opening on the top of the urn. After placing the remains inside the urn the lid securely tightens closed again.

It was easy for me. I unscrewed the lid and was able to carefully place my little Mini Schnauzer, Rocko, in the urn. Put the lid back on without drama. Took a couple trys to line the threads up. What I really appreciated is that the artwork was aligned with the front of the urn. That was a nice touch.

We offer five lines of custom text area on the back. Please use them however you wish.

Yes. We put a line from her favorite book on our daughters. It was easy during the engraving steps.

Yes! Our family was really pleased with it. We added quite a bit of custom text front and back.

Answer from a customer

Yes: Regal Purple Keepsake Urn

There is, we ended up buying five of them so each sibling had one to take home with them after.

It was really easy. The threads were clean and I was able to open it a couple of times with zero problems during the process.

Answer from a customer

An individual urn (about 10" tall) holds all of an adult's remains, the same full-size memorial a funeral home provides. A sharing urn (about 6" tall, from $64.95) holds a meaningful portion, measured in cups, for dividing ashes between households. A keepsake (about 3" tall, from $27.95) holds a few spoonfuls, a personal remembrance for each family member.

Click the personalize button on any product and our free urn designer opens. Add names, dates, artwork and a short sentiment, and you'll see a photo-realistic preview of your exact engraving on your exact urn, in real time. There's no proof to wait for: production begins right after checkout using the design you approved.

Yes. Every pet urn can carry your pet's name, dates, a paw-print or artwork, and a short sentiment or poem. Our free designer shows you a photo-realistic preview on your exact urn before you order. Choose a classic pet poem or write your own.

Yes, that's our specialty. Our free urn designer shows you a photo-realistic preview of your exact engraving, on your exact urn, in real time as you type. There's no proof to wait for: production begins from your approved design right after checkout.

Engraved urns ship free the same or next business day after checkout. We can ship to your home or directly to the funeral home. Either way there's no shipping charge, and you'll receive tracking as soon as your memorial is on its way.

A sharing urn is our mid size, about 6 inches high. It holds a meaningful portion of the remains, measured in cups, not all of them. Choose this when dividing ashes between households, or keeping some close after scattering the rest. It is not a keepsake, and it is not a full-size individual urn.

A keepsake is pocket size, about 3 inches high. It holds a small token: a few spoonfuls. A personal remembrance for each family member, or something small for a shelf or bedside table. A sharing urn is larger: a real home-display piece with more room for names, dates, and artwork you can actually read more easily. They are two sizes, not two names for the same urn.

A meaningful portion, measured in cups, not all of an adult’s remains. Each sharing urn lists its max size in the product description. If you are choosing one urn for one person, that is an individual urn (full size, about 10 inches high). If you only need a small token, that is a keepsake.